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Calling our Contact Centre

As we move over to our new licensing application system, we are reducing capacity at our contact centre; we know that it is becoming difficult to contact us by phone.

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Your employer may be able to answer your query, so it may be worth speaking to them before you contact us. You may also wish to read our frequently asked questions.

Read our frequently asked questions

Please do not use this form to report an incident involving an unlicensed security operative. There is a separate process for this.

Report illegal activity

Is it about a licence application?

We will not be able to answer your query until you have given us the following information:

  • your full name
  • your date of birth
  • your address

We aim to process 80% of applications within 25 working days. Our advisors will not provide an update on your application within this time.

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