Top 10 FAQs
Why is my application taking longer than expected to process?
We aim to process a minimum of 80% of all correctly completed applications within 25 working days.
If you have been waiting longer than this and your application seems to have got stuck at a particular point, this is likely to be because we need more information from you in order to progress your application. In such cases, we will write to you, explaining what we need.
What do I do if my licence is lost, stolen or damaged?
You must report it to the SIA. If your licence has been stolen you should report the theft to the police, obtain a crime reference number from them and forward the police report to the SIA with a signed covering letter. If your licence has been lost you should write in explaining the circumstances of the loss - your letter must be signed. If your licence has been damaged you should return the licence to us with a signed covering letter.
The address to write to is:
Security Industry Authority
PO Box 1293
We do not normally charge for replacing a licence; however, if we receive repeated requests for replacement cards we may investigate further and/or demand a fee.
How can I contact the SIA?
Much of the information you need to apply, renew and manage your licence can be found here on the SIA website. It is worth spending time on the site to see if your query can be answered.
If you work for an SIA approved contractor your employer should be your first point of contact with regard your query. Only if they are unable to assist should you contact us