Essential information for the private security industry
March 2019
In our March edition, we want to remind you that our new Approved Contractor Scheme (ACS) Standard comes into effect on Monday 1 April. We also feature an update on the Home Office review of the SIA, an update on the nomination of SIA employees for a customer service award. We are also in the next phase of developing our corporate website and we’re asking you for your feedback.
 
In our public protection section, we signpost a campaign by Police Scotland to tackle hate crime against security operatives. We also share the good news that we had a part in winning ‘best project’ at the National Counter Terrorism Awards.
 
This month’s enforcement update outlines all our recent prosecutions, including two security bosses who have been ordered to pay out large sums under the Proceeds of Crime Act (POCA).
 
Our ‘licensing matters’ section explains the licence suspension process.
 
Finally, we have the last few ‘You Can ACT’ counter-terrorism awareness events coming up in Scotland. Register today or save the date for the April and May events.

PUBLIC PROTECTION

ENFORCEMENT UPDATE
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SIA News 

New ACS Standard comes into effect on 1 April

We have published a refreshed and new Approved Contractor Scheme (ACS) Standard. It applies to all approved contractors and it comes into effect from Monday 1 April. From this date, all approved contractors must be able to demonstrate conformance with this Standard.

Any assessments on or after Monday 1 April will be assessed against the new ACS Standard. If you are an approved contractor, we advise you to undertake a full business review at the earliest opportunity to see how the new requirements affect your business, and make any changes to ensure ongoing conformance to the requirements.

Summary of changes
We have listened to feedback and have made a number of key changes which we believe strengthen the ACS: 
  • The Standard has been updated to place greater emphasis on service delivery. This will help businesses to drive improvement that further mitigates the risks and threats to customer assets.
  • The Self-Assessment Workbook, which contains the quality indicators that businesses must demonstrate have been met, has been streamlined and made clearer and easier to navigate. Visit our approved contractor pages on our website.
  • We have revised the eligibility criteria and 'fit and proper' conditions; this change is incorporated into 'Get Approved' to ensure only sound, sustainable and credible companies are able to join the scheme.
  • We are revising our approach to how we market the scheme and provide support for businesses.
 
If you are not an approved contractor these changes are still important to take note of as approved contractors have distinguished themselves as being amongst the best providers of private security services in the UK. As a result, the high standards met by approved contractors are applicable to all security businesses.
 
To understand more about how to comply with the new ACS standard download the ACS self-assessment workbook from our website.
Download the new ACS Standard (PDF document, 530kb)

Home Office review of the SIA

The Home Office Review of the SIA was published in 2018. The Government has accepted its key recommendations: that regulation of the sector remains necessary, and that we should continue to be the regulator.

Last month our Minister (Rt Hon Nick Hurd MP, Minister of State for Policing and the Fire Services) sent us a response to the outstanding recommendations of the Review. He recognised the important work that we are doing on safeguarding and counter-terrorism, and the overall effectiveness of our current approach. He concluded that there is no substantive case for extending the current regime, and therefore no need for significant legislative change such as business licensing, or replacing licensing with a compulsory Approved Contractor Scheme.

Many of the findings of the Home Office Review reflect our published priorities, some of which we are already delivering successfully; others will be addressed in our future strategic plans.

We will continue to explore innovative ways to make full use of our existing legislation, and seek non-legislative solutions in order to further our objectives.

SIA employees nominated for call centre management award

The UK National Contact Centre Awards will take place in May, and two of our employees have been nominated for an award.
 
These awards recognise those individuals and teams in the customer support industry who are role models, working to make their contact centres professional and industry leading.
 
The awards are run by the Call Centre Management Association, and as the SIA is a member, our staff are eligible for an award. Previous winners of awards have included large corporate organisations, like Barclays.
 
Nominations are invited from UK-based contact centres for the following categories:
  • Individual Awards
  • Team Awards
  • Organisation Awards
Our two colleagues who have been nominated are Jackie Munn, Head of Customer Support, and Barney Bodoano, Complaints Manager.
Find out more about the UK National Contact Centre awards

Help us to improve our corporate website

We are working on the design of our new site, and are now moving into the next phase of testing. A huge thanks to those of you who took part in the testing last month. Your help is crucial to ensure that we get it right. We will be doing some more testing during the week of 1 April.

If you would like to help us, please click on the link below and complete the form. We will then add you to our list of testers.
 
The tests will be done online and should take no longer than three minutes at a time.

Note: We will need to share the details you provide with the company we have commissioned to design our new website. By entering your details and submitting the form you are agreeing that we can do this. If you change your mind, you can contact us at stakeholder@sia.gsi.gov.uk and ask for your details to be deleted from our list of testers.
Sign-up to help us improve our corporate website

GLAA Holiday pay campaign

Last month the Gangmasters’ and Labour Abuse Authority (GLAA) launched a campaign to remind companies and employers that everyone – whether they work full-time, part-time or odd hours – is entitled to holiday pay.

Many people don’t realise that for every hour they work they earn holiday pay, 1.8 million workers missed out on payments in 2018.

Paid annual leave is a legal right that an employer must provide. Holiday pay is worked out according to the kind of hours someone works and how they’re paid for their hours.

This includes full-time, part-time, agency workers, and workers working irregular shifts. 

It’s estimated that around 35% of workers incorrectly think that only people in permanent jobs are entitled to holiday pay. And now, a government campaign is hoping to raise awareness of the issue among both workers and employers.

Michael Rich, Chief Executive Officer of the GLAA, said:
“For most of us, taking a day off from work and being paid for it is something we take for granted, but there are many employees who aren’t aware they are legally entitled to holiday pay. It’s vital we raise awareness around this to ensure workers get what they deserve and that we also ensure employers understand their obligations and how to calculate holiday pay.

“Withholding wages is a critical breach of our (GLAA) licensing standards, which support the Director Labour Market Enforcements’ conclusions that the GLAA should prioritise holiday pay as a licensing condition.

“For those working within sectors that aren’t regulated, we won’t hesitate to use our wider investigative powers to take action where wages are withheld as a method of forced labour.”
PUBLIC PROTECTION

Police Scotland campaign to tackle hate crime against security operatives

We partnered with Police Scotland in support of their new Hate Crime campaign, which is focusing on workers in Scotland’s night time economy in an effort to encourage more victims of hate crime to come forward.
 
On 4 March, Police Scotland launched a door supervisor poster as part of their campaign, which ran until 10 March 2019.  The poster, which bears our logo, targets homophobic abuse. Other elements of the campaign feature taxi drivers, and workers at fast food outlets and convenience stores.
 
Feedback from police officers and partners shows that workers in these late-night industries are most at risk of experiencing hate crime. The aim of the Police Scotland campaign is to raise awareness of the issue and ensure that night-time workers as well as the wider public report these crimes.
 
Ed Bateman, our acting Director of Partnerships and Interventions, said:
“We’re very happy to support this initiative by Police Scotland.  Door Supervisors do a difficult job, often in trying circumstances, and many of them find themselves the target of unacceptable abuse.  If you have been targeted because of your disability, race, religion, sexual orientation or transgender identity, or you are aware of someone else being targeted, we want you to report it.”
Over 6,700 hate crimes were recorded in Scotland in 2017/18 and 66 per cent involved people being targeted because of their race. Sixteen per cent had a sexual orientation aggravator and seven per cent a religious aggravator.
 
Chief Superintendent John McKenzie, Police Scotland’s head of Safer Communities, said: 
"Hate crime can have a devastating impact upon victims, their families and wider communities. It can leave victims feeling isolated and fearful of what might happen next.  It’s important people know they can report it and how to report it.  We work with partners including the Scottish Government to raise awareness and encourage the reporting of hate crime.
If victims don’t feel comfortable reporting the matter directly to police they can report to third party reporting centres, which have staff who can identify hate crimes and offer support to victims.”
The Safer Communities department within Police Scotland has a scheme in which officers across the country can be anti-hate crime champions. This means they are trained to provide advice and support around hate crime to other police officers and police staff.
 
Other key partners in this year’s campaign include the Scottish Grocers Federation, Just Eat, and Scottish Licensed Trade News.
 
Graham Corfield, Managing Director of Just Eat UK, said:
“We work with over 30,000 restaurants in the UK.  We want to play our part in helping restaurant owners and employees alike to feel safe when they are at work. Giving people the confidence to report hate crimes is hugely important, and we’re pleased to be supporting this important campaign.”
If you have been a victim of a hate crime, you can contact Police Scotland on 101 or speak to an officer. A list of third party reporting centres is on the Police Scotland website here.
 
 You can also find information on reporting hate crime in the rest of the UK here:
Download the poster on reporting hate crime (PDF document, 128kb)

Scottish security industry initiative wins ‘best project’ at Counter Terrorism Awards

An initiative conceived and funded by the SIA, supported by Police Scotland and the Scottish Business Resilience Centre (SBRC), won a major award at the second Counter Terror Awards in London on 5 March 2019.
 
The Security Industry Safer Scotland (Counter Terrorism) Group (SISS CT) won the ‘best UK and Ireland Counter Terrorism project award’ for their support to the SIA and Police Scotland’s ‘You Can ACT’ awareness raising initiative
 
Ed Bateman, our acting Director of Partnerships and Interventions, said:
“We are delighted with the award. It recognises the hard work of Police Scotland, the Scottish Business Resilience Centre (SBRC) and SIA colleagues to get the group together over two years ago.  But just as importantly, it acknowledges the security businesses, town centre managers, local authorities, stadia security directors and other partners around the table who have given their time and energy to working with police to make Scotland safer from terrorism.”
The Security Industry Safer Scotland Counter Terrorism Group began in March 2017 and is chaired by Brian Muir, Chief Security Officer at Hampden Park Stadium.  It includes representatives from the major security providers, stadia, local authorities, buyers, town centre managers, hospital and university security providers and Ancient Scotland. Their aim is to ‘enhance the capacity and capability of the private security industry to counter terrorism’ and the ‘You Can ACT’ initiative is one of several projects being supported by the group.
 
Police Scotland and the Security Industry Authority launched the ‘You Can Act’ events, intended to upskill front-line private security operatives in the fight against terrorism, in Glasgow in June 2018.
 
The National Counter Terrorism Security Office (NaCTSO) endorsed the new Police Scotland Counter-Terrorism training product currently being piloted in 18 Scottish towns and cities. When first developed, members of the SISS Counter Terrorism Group provided feedback on the initiative that allowed police to tailor the scenarios and language to the private security industry.
 
Some 540 security operatives from across Scotland have participated in the ‘You Can ACT’ events which aim to give attendees confidence to respond to a terrorist incident. The sessions feature the strapline “You can make a difference”.  Attendees are given a 45 minute presentation followed by a 90 minute interactive scenario exercise taking them through a simulated terrorist attack.
 
Detective Inspector Simon Broadhurst, who collected the award on behalf of Police Scotland’s Organised Crime and Counter Terrorism Unit (OCCTU), said:
“Police Scotland are very pleased to be recognised, together with the Security Industry Authority (SIA) and the Scottish Business Resilience Centre as having supported the setting up and ongoing work of the Security Industry Safer Scotland (Counter Terrorism) Group.  It was enough of a privilege to be considered with other agencies and excellent projects for the Counter Terrorism Project (UK/Ireland) best project award so winning was unexpected and definitely the icing on the cake".
 We are currently piloting a new ‘You Can ACT’ format with Police Scotland, in which delegates complete the Action Counters terrorism (ACT) e-learning package (replacing the 45 minute presentation) before attending the interactive scenario session reducing the events to two hours.
 
The Counter Terror awards, which are organised by PSI and supported by Security and Counter Terror Expo (SCTX), acknowledge excellence in the global fight against terrorism. The Counter Terrorism Project (UK/Ireland) Award is presented to a governmental organisation or public/private partnership which has developed and implemented an effective counter-terrorism strategy or awareness campaign.
Organisations and Individuals from the UK and overseas were recognised in twenty categories for their contributions to reducing the threat of global terrorism.

The winners were announced by former Defence and Home Secretary Lord John Reid, who held seven cabinet positions between 1997 and 2010 under Prime Minister Tony Blair.
Find out more about the upcoming 'You Can ACT' events
Enforcement Update

Chester security boss fined for employing unlicensed doorman

A Chester security boss has been fined over £2,000 for employing an unlicensed door supervisor.
 
Stephen Young, the director of Loc 19 Chester, was sentenced at Chester Magistrates’ Court on Thursday 07 March after pleading guilty to supplying Philip Evans to work on the door of a number of venues around the town. Young claimed that he had not realised that his employee’s badge was false.
 
Pete Easterbrook, one of our criminal investigations managers, said:
“All employees of security staff should check that their staff are properly and lawfully licensed.  Mr Young’s claim that he was unaware of Mr Evans’ deception was no defence, and he was consequently convicted, and sentenced to a significant fine.  Making the proper checks is the responsibility of the employer.  Businesses who fail to meet these obligations can expect to find themselves in court.”
Loc 19 Chester Ltd, Young’s business, was also fined over £2,000. Evans himself pleaded guilty at the same hearing to working with a forged SIA licence, despite having made an application for the real thing.  He will be sentenced on 04 April. 
 
The deception was uncovered when Evans turned up to work for another company, who were short-handed. They checked his licence number using the licence checker facility on our website, and called in an SIA regional investigator when they realised that there was a problem.
 
Pete Easterbrook also said:
“The business that uncovered the fact that Evans was working unlicensed did exactly the right thing.  They conducted the simple routine checks that Stephen Young should have done as a matter of course for all of Loc 19’s employees.  Mr Young’s poor working practices have landed him in court.  All suppliers of SIA licensed staff should take note.”
Licensees at several venues confirmed that Evans had worked at their establishments whilst using the licence that was subsequently revealed to be false.

Disqualified security boss prosecuted again for working without a licence

On Monday 11 March, Michael Ryan pleaded guilty at Coventry Magistrates’ Court to working as an unlicensed security manager on three occasions between 21 April and 28 September 2018. Mr Ryan was fined £3,000 and ordered to pay £4,264 costs as well as a victim surcharge of £170 within 14 days.
 
On 20 April 2018 Michael Ryan lost his door supervisor’s licence after his security business IG Security Services Ltd​ was prosecuted by the SIA. The following day it was business as usual for him as he started procuring security work and contracts despite not having a licence.
 
Pete Easterbrook, SIA Investigations Manager, said:
“Michael Ryan, also known as Mick Ryan, has re-offended with no regard for the restrictions placed on him operating in the private security industry. He has showed utter contempt for the licensing regime and for the Private Security Industry Act. 
He wilfully ignored his 2018 conviction and the loss of his licence, a matter which we could not ignore. Regulation of the private security industry exists in order to protect those who use the services of a security provider, as well as the general public. The significant penalties imposed by the court today are a reflection of the high expectations of those who operate in the industry, and the repercussions should they choose to commit offences.”
In May 2018, Michael Ryan set up a security company called Viking Security and Medic Services Ltd, naming his wife as the director. She was unaware of this and ceased being the director in August 2018.
 
SIA investigators soon became aware of the existence of the company following social media posts by Michael Ryan on behalf of Viking Security and Medic Services Ltd. This prompted an investigation by us, and it was evident that Mick Ryan was the controlling mind of the business.
 
The door supervisors he supplied, who were correctly licensed, worked at Bedworth Party in the Park festival in Warwickshire, Wolston Quarry, and Coventry’s Centre AT7.

Essex security director ordered to pay out after supplying unlicensed security guards at West London school

On 8 March at Basildon Crown Court, John Raymond Daley, of Kilnwood Avenue Hockley in Essex, was ordered to pay a confiscation under the Proceeds of Crime Act of £25,000 and also prosecution costs of £11,000.
 
The court order follows Daley's conviction of six counts of providing unlicensed security guards to a school in Acton, and failure to provide information to the regulator, as we brought a prosecution in November 2017. A 12 month conditional discharge for each offence was recorded.
 
This case began in April 2016 when our investigators inspected a school in West London. They found three security guards working without a licence who were contracted to work by Guard International Professional Services. They also uncovered that Daley had held a contract with this school to supply security since 2008 and these three individuals had worked unlicensed for a prolonged period.
 
When invited to a formal interview with our SIA investigators, Daley denied his involvement and said that his friend, who died in April 2016, ran the company. He claimed he had nothing to do with the contract to supply security at the school but was the operations manager for Guard UK International Ltd and responsible for ensuring that the security guards behaved correctly.
 
However, the security guards who were checked confirmed that Daley was the business owner and their manager. In addition, the invoices sent to the school, were from Guard International Professional Services Ltd and referenced Daley.
 
During the investigation, our investigators formally requested more information. Daley ignored this, an offence under the Private Security Industry Act 2001 (PSIA). We sent a second formal request which Daley returned incomplete, also an offence.  A subsequent financial investigation confirmed that Daley had received payment for the guards who were unlicensed.
 
Pete Easterbrook, one of our Criminal Investigations Managers said:
"Daley's conviction concludes a challenging criminal and financial investigation. His guilty pleas demonstrate that he was, at very least, involved in the supply of unlicensed security guards to a school and showed no concern that this may have presented a heightened risk to public safety.
Our use of the Proceeds of Crime Act to recover assets serves as a reminder that regulatory breaches in the Private Security Industry are criminal acts, and we will seek to recover the benefits of such activity."

Convicted Wiltshire security boss must pay £84,000 as proceeds of crime or face two years in jail

A Wiltshire security firm boss has had assets of over £80,000 confiscated after being convicted of providing unlicensed security guards to a school over a period of 12 years.
 
Steven Renouf, the former owner of Taghna Security Services, has 28 days to comply with the Proceeds of Crime Act 2002 (POCA) confiscation order, which was ordered at Winchester Crown Court on Thursday 28 February. If he fails to pay £84,610.29 within that time, he faces a default sentence of two years in jail.
 
We brought the confiscation following Renouf’s conviction for a range of offences against the Private Security Industry Act 2001 (PSIA), including supplying unlicensed security guards, failing to provide information, and providing false information to SIA investigators. Renouf sold his house whilst under investigation; we obtained a court order denying Renouf the proceeds of the sale pending the outcome of this POCA hearing.
 
Pete Easterbrook, of the Security Industry Authority’s (SIA) Criminal Investigation Team, said:
“Steven Renouf acted with great irresponsibility over a period of more than ten years.  His criminal behaviour in providing untrained, unvetted, and unlicensed security staff at a school could have had serious consequences for those that he had been trusted to protect.  In the end, the consequences could not have been more serious for Renouf himself. 

He has lost his business, his SIA licence, and over £80,000, including the proceeds from the sale of his house. He is also now a convicted criminal.  This case should stand as a warning to anyone who is tempted to commit criminality in the private security industry.  We will prosecute, and wherever possible, we will seek to recover the proceeds of that criminality to ensure that crime really doesn’t pay.”
Renouf had supplied up to 40 unlicensed staff to a school in Wiltshire over the course of a contract dating from 2006.  In addition to deceiving his client, Renouf had dishonestly told his own employees that they didn’t require a licence. Renouf originally appeared at Swindon Magistrates’ Court on Tuesday 06 November, and pled guilty to all 23 charges against him.
 
SIA investigators made a pre-planned inspection visit to the school on 07 February 2018, and found two unlicensed security operatives at work. The school immediately cancelled Renouf’s contract.
 
We launched an investigation, and made formal requests for information from Taghna Security Services.  The company’s responses were incomplete and included falsified invoices and other incorrect information intended to show that Renouf had been operating legally.  As a result, Renouf was charged not only with failing to provide information, but also with two counts of providing false information.  These charges were in addition to 20 counts of supplying unlicensed security staff.
 
Five of Renouf’s employees, who had all previously pled guilty to working unlawfully for Taghna Security Services as unlicensed security guards, were sentenced at Swindon Magistrates’ Court on 09 October.
Find out about our completed prosecutions
Licensing Matters

Explaining the licensing process

Licence Suspensions

We will grant you a licence if you meet our required criteria, which are set out in our ‘Get Licensed’ booklet. We can revoke that licence if you no longer meet those criteria – for example, if you are convicted of a relevant criminal offence. We can also suspend your licence.
 
We will normally only suspend your licence if we learn something about you that suggests you may be a risk to the public or that it is in the public interest to suspend your licence. The licence suspension is not a punishment: it is a temporary measure that gives us time to look into your case and/or await the outcome of investigations being carried out by the Police or other public bodies. Suspension during an investigation is a common practice in the workplace and is done in many different sectors of industry.
 
If we suspend your licence we will write to you to tell you and to explain why. Licence suspensions take effect immediately and you cannot lawfully work while your licence is suspended. We can maintain the suspension until we are in a position to make one of the following decisions:
 
  • lift the suspension and reinstate your licence, or;
  • require you to take some form of remedial action before we will lift the suspension (for example, we may require you to take additional training), or;
  • take steps to revoke your licence.
We will usually suspend your licence if you have been charged with a relevant offence. The suspension may be lifted if you are found not guilty or the charges are subsequently dropped, but we can maintain the suspension if we choose to do so, pending us obtaining all of the information required to make a licensing decision. This is because the criteria for a criminal conviction are not the same as our licensing criteria. Our legal power to do this is explained on page 31 of ‘Get Licensed’, under the heading ‘Use of other information’.
 
Download ‘Get Licensed (Document PDF, 604kb)
Upcoming events

Police Scotland ACT counter-terrorism events (new format)

The counter-terrorism events will continue until the end of May at various locations in Scotland. ‘You Can ACT’ sessions are specifically aimed at front-line security staff.  We have recently re-designed these sessions to fit better around working schedules. They now include an element that can be done at home or in the office. Operatives then come in person to a shortened classroom session. This means less time away from work, which we hope will help employers release their staff for the crucial face-to-face sessions.
 
The dates and locations are as follows:
  • Murrayfield (Stadium Theme) - 18 April 2019
  • Dumfries - 23 April 2019
  • Motherwell Football Club (Stadium Theme) – 30 April 2019
  • Dunfermline - 7 May 2019
  • Aberdeen - 14 May 2019
Each awareness raising session is based on the nationally agreed corporate counter-terrorism guidance to help individuals understand, and guard against, current terrorist methods. To find out more about the content of the events visit our website.
Register for the upcoming 'You Can Act' events

Security events website

Find out key information about events that may be of interest to the security industry by visiting the All Security Events website.
www.allsecurityevents.com
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All reasonable efforts have been made to ensure that the information contained in this communication is accurate at time of release.

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