SIA Update Conference Special
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March 2017 – Conference Special
Welcome to this special edition of SIA Update, which focuses specifically on our stakeholder conference, which was held on 14 March 2017 at the Hallam Conference Centre in London.

This year’s conference opened with a welcome speech from our Chair, Elizabeth France CBE. She explained the theme for the day (Working in Partnership) and said that the speakers came from the private security industry, academia, the Police and the NHS. The speakers brought a wealth of experience on a range of issues affecting the private security industry.

Elizabeth France encouraged delegates to share their thoughts, stating that it was an opportunity for a dialogue with the SIA.
Video Message from Minister
Board Update
Role of the SIA in Protecting Vulnerable People
Standards – Regulation and Industry Practice
Raising Standards in Healthcare Security
Licensing and Regulation
Scotland – a model to follow?
Partnerships and Enforcement
Closing Remarks

Taking Responsibility for Standards
Influencing Buyer Behaviour
Developing Regulation in Partnership
Conference News
Video Message From Minister
Rt. Hon. Brandon Lewis
Delegates watched a message from Rt. Hon. Brandon Lewis MP, the Minister of State for Policing and the Fire Service, Home Office.

The minister thanked the industry for their contribution to private security and public safety. He said that regulation had made a difference, and that the private security industry was more professional as a result. He highlighted the need for the private security industry to protect vulnerable people and to be vigilant of terrorism, mentioning the “Eyes Wide Open” video as an example.
Finally he thanked those who had contributed to the Home Office review of the SIA, which he assured us would be published in due course.

Click the button below to watch Rt. Hon. Brandon Lewis MP’s video message.

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Elizabeth France: Board Update
Elizabeth France
Our Chair, Elizabeth France CBE, provided an update from the SIA Board.

Talking about the review, she told delegates that we cannot wait for any changes that might need legislation, as these will inevitably take time.

So in the medium term we must work imaginatively within the provisions of the current Private Security Industry Act, and work in partnership with the industry on key initiatives that play into the strategic objectives of the Home Office.

Liz offered an apology for problems with the new licensing system, but said that it was now working well.
She mentioned that the SIA’s business plan, including our strategic aims, is out for public consultation, and asked for responses. She also mentioned some of the SIA’s priorities, including persuading buyers of security to buy from quality suppliers, and achieving a greater level of equality in the industry.

Liz finished with an appeal to the industry; help us to help you to develop professionalism, support the uniformed services – and please share your thoughts and ideas with us.

Click the button below to download Elizabeth France’s presentation. (PDF, download size: 90kb)

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Jeremy Oppenheim: The Role of the SIA in Protecting Vulnerable People
Jeremy Oppenheim
The Director of Safeguarding at the Home Office, Jeremy Oppenheim, spoke about the way that the Home Office’s priority to protect vulnerable people relates to the SIA.

He explained that security staff are ideally placed to see what looks usual and what is not, as there are large numbers of private security officers who are eyes and ears on the front line.

For example, security staff working on the doors of pubs and clubs, in hotels, hospitals or capturing CCTV images interact with the general public and can spot vulnerability indicators.
Jeremy Oppenheim highlighted that this means security operatives are well placed to identify a terrorist attack and to offer support during and after an incident. Finally, he recognised that the SIA does more than licensing security personnel, but is also responsible for raising standards within the industry. It does this in conjunction with the industry – particularly members of the SIA’s Approved Contractor Scheme – and with government, other public bodies, and with charities.

Click the button below to download Jeremy Oppenheim’s presentation. (PDF, download size: 211kb)

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Andrew Wootton: ProtectED
Andrew Wootton
Andrew Wootton, who is the Director of ProtectED at the University of Salford, explained that ProtectED is a partnership between the university and Greater Manchester Police that has been running for three years. It employs creative design to address crime and other problems. In the Higher Education sector some universities deal with these issues effectively – others not so much. They are not covered by any legislation or regulation in this area.

ProtectED challenges the HE sector to have a less fragmented approach to the security and safety of students. Changing this approach is the major challenge, particularly because students are more likely to be a victim of general crime, sexual assault and mental health issues.
As a result ProtectED is developing a code of practice for universities to use, focussing on university safety, security and wellbeing. The standard is modelled on the SIA Approved Contractor Scheme. Over time there is a plan to develop silver and gold levels.

Click the button below to watch Andrew Wooton’s highlight video.

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Alan Clamp: Standards – Regulation and Industry Practice
Alan Clamp
Alan Clamp, Chief Executive of the SIA, started by saying how good it was to see so many representatives of organisations involved in partnership working with the SIA.

He drew attention to the SIA’s vision (“a private security industry so committed to improving standards and protecting the public that it needs minimal regulation”), and reminded delegates that the role of the regulator should be minimal if the industry achieves and maintains high standards.

He then referred to a slide showing six groups or bodies that work in partnership to protect the public: individual licence holders; private security businesses; trade associations; assessment and accreditation bodies; buyers of security; and the SIA itself.
Alan pointed out that the programme for the day – particularly the range of speakers – exemplified good partnership working. He ended by saying that if all the bodies to which he referred worked together to leverage their individual contributions, we could achieve our goals of raising standards even further and protecting the public.

Download Alan Clamp’s presentation here. (PDF, download size: 30kb)

Click the button below to watch Alan Clamp’s highlight video.

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Jayne King: Raising Standards in Healthcare Security
Jayne King
The National Association for Healthcare Security (NAHS) was founded in 1994 to continually improve security in healthcare facilities through training and the exchange of information and experiences.

Jayne King, Chair of the NAHS, highlighted the fact that many security operatives in healthcare are from an ex-military and ex-Police background and they are looking for a career pathway. She talked about the need to enhance the skills of SIA licence holders, and for security to become a more attractive career choice.

Jayne said that 65% of challenging behaviour in hospitals is due to a medical condition.
She went on to discuss the training that healthcare security operatives receive, and said it was important that their training was consistent and had an emphasis on early intervention to protect all those involved. She said that this could be achieved by supporting members of staff and working with partners and other organisations.

Jayne ended by saying that it was important to attract more people into the security industry. Her perspective was that this could be done by emphasising that healthcare security jobs are varied and multifaceted roles. Additionally retention could be achieved by ensuring that operatives feel safe at work.

Click the button below to download Jayne King’s presentation. (PDF, download size: 3.59 Mb)

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Peter Webster: Licensing and Regulation
Peter Webster
Peter Webster, Chief Executive of Corps Security, spoke from a personal perspective on licensing regulation, referencing individual licensing and business licensing.

He suggested that the SIA should engage more with private security companies, those who actually license guards. He also spoke of a need for more and better publicity to counter negative media images of the ‘jobsworth’ or the dozy guard who is asleep on the job.

He said that we all have a responsibility for making security a first choice career for people. The wider public needs to understand that the SIA badge means something, and adds value to the person doing their role.
He gave his opinion that a 40% reduction in individual licensing costs is needed to balance the cost of business licensing. He believes that business licensing would change the perception of the industry, and show that high standards are not just the SIA’s responsibility, but the private security industry’s too.

Download Peter Webster’s presentation here. (PDF, download size: 222kb)

Click the button below to watch Peter Webster’s highlight video.

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Chief Inspector Ronnie Megaughin: Scotland – a model to follow?
Ronnie Megaughin
Chief Inspector Ronnie Megaughin, Deputy Chief Executive of the Scottish Business Resilience Centre, opened by saying that mandating the use of SIA approved contractors for public procurement in Scotland was possibly the most successful intervention ever against organised crime in the country.

He told delegates that the policy, which came in the wake of the 2009 Organised Crime Strategy for Scotland, had political backing at the highest level.

He said that any replication of the policy elsewhere in the UK would need similar political buy-in.
He also suggested that a comparable scheme could be launched by appealing to the corporate social responsibility (CSR) functions of really large buyers of security (i.e. contractors on major public infrastructure projects). He noted the need for a compelling narrative in order to change behaviour.

Finally, he mentioned recent partnership initiatives in Scotland with regard to counter-terrorism, which he said might never have started were it not for the success of the approach to organised crime. He stated that SIA is not an add-on in the approach to organised crime in Scotland; it is integral.

Download Ronnie Megaughin’s presentation here. (PDF, download size: 713kb)

Click the button below to watch Ronnie Megaughin’s highlight video.

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Ed Bateman: Partnerships and Enforcement
Ed Bateman
Ed Bateman (Deputy Director, Partnerships and Interventions, SIA) began his presentation by addressing a previous question as to whether Police and security operatives work together effectively. He said that he knew of several examples from across the UK where this is the case.

Ed then went on to provide statistics giving an overview of the SIA’s activities. He outlined the SIA’s Partnerships and Interventions structure, and the team’s focus on a broad public protection agenda. He mentioned the fact that more than 90% of businesses set out to do a good job within the confines of the law, and that fewer than 5% are intentionally committing offences or involved in serious and organised crime.
Ed also spoke about the SIA’s work to counter serious and organised crime and our counter terrorism, violence reduction, modern day slavery, and child sexual exploitation projects. He also mentioned the SIA’s new financial investigation capacity.

Download Edward Bateman’s presentation here. (PDF, download size: 275kb)

Click the button below to watch Edward Bateman’s highlight video.

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Alan Clamp: Closing Remarks
Alan summarised the day with a run-through of the different speakers and their topics. He extended his thanks to all presenters, delegates and organisers.

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We also ran three hour-long workshops either side of lunch. Each workshop was run twice, so that delegates could attend two workshops of their choice.

Delegates were given an introduction to each topic, and the SIA’s perspective, before being split into discussion groups to address a series of questions, which are set out below:

Taking Responsibility for Standards
  • Who is responsible for ensuring standards of service delivery in the private security industry?
  • How can employees and businesses do more to drive up standards in the industry?
  • Which areas of operation does the industry most need to improve its standards?

Influencing Buyer Behaviour
  • What is the role of the regulator/businesses/trade bodies in informing/influencing buyers?
  • Which communication methods and channels work best to influence buyers?
  • What are the common messages that the regulator/businesses/trade bodies should be communicating?
Developing Regulation in Partnership
  • What should regulation of the private security industry be trying to achieve?
  • What are the practical things that the SIA can do to ease the regulatory burden on the private security industry?
  • How is the private security industry changing? How should regulation evolve to respond to these changes?
These sessions were extremely beneficial and provided us with a better understanding of how the industry viewed the issues in question. We will provide further details on the discussions on our website within the next two weeks.

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