FAQs - Coronavirus

Should I send in my ID documents if I am applying for a licence?

Are security staff classed as critical workers and therefore exempt from a stay at home lockdown?

Do you have any information as to the status of the industry, particularly of keyholders and responders, in the event of a more intensive lockdown?

Has the SIA taken any view with regards to dispensations for using SIA licensed staff but who are not licensed to work in the control room?

Are Post Offices still open to assist with licence applications?

Where can I find the latest government advice about the coronavirus?

In the case of shortage of security, can non-licensed be used for the urgent security tasks which cannot be left such as attending an intruder or panic alarm or removing someone from the premises?

Can I still get in touch with the SIA?

Is there any delay in processing licensing applications at the moment?

Where can businesses get support?

I can't afford my licence renewal. Can you put special arrangements in place?

I use the Licence Management service and can see the DBS has issued revised guidance. Can I use that guidance?

Will you be making any concessions on the current rules so that training can take place while still meeting government guidelines on social distancing?

If businesses go under due to the impact of Covid-19, will they be able to regain ACS approval (as this is not usually allowed)?

Are you co-ordinating any sort of response to aid civil authorities through voluntary sign up from approved contractors?

Can the SIA use its influence with security firms to ensure that staff are treated properly during this crisis?

If my company loses all its contracts, will I lose my ACS approval?

If the Post Office is 'locked down' and individuals cannot get their identity verified, can an approved contractor be authorised to verify identity instead?

Is there a way for approved contractors to keep in touch with the SIA and each other during this period?

Is there any delay in processing Approved Contractor Scheme (ACS) applications?

You’ve asked me to post a document to you but you’ve closed your office so you can’t take delivery. What should I do?

How can an approved contractor gain approval in another sector during this period?

What if I have any Improvement Needs during this lengthened assessment process? How will these be dealt with?

My ACS application is already with the SIA. What’s going to happen to it?

Can I have an extension on my ACS assessment due date?

Is this 3 month extension a one-off?

Can I still have a remote assessment for ACS approval?

For our licensed staff who come under the category of critical/key worker. What support can we give them if they are questioned by the police when they are travelling to their place of work?

Can we still deliver licence-linked training?

Do applicants still need to go to the Post Office?

You’ve asked me to post a document to you but you’ve closed your office so you can’t take delivery. What should I do?

You’ve asked me to post a document to you but you’ve closed your office so you can’t take delivery. What should I do?

I've already sent in my documents to the SIA. When can I expect to get them back?

Does an employer have a responsibility to provide PPE (personal protection equipment), such as facemasks, to their staff?

Is there any guidance on detaining people safely in the current environment?