FAQs - Individual Licensing

How can I pay for my SIA licence?

What do I do if my licence is lost, stolen or damaged?

Will I get a discount if I need more than one licence?

How long will it take to process my SIA licence application?

How do I renew my licence?

If I have changed my name or address, how do I inform the SIA?

Can I renew my licence at the post office?

I made some mistakes when filling in my application online; how do I correct these before I go to the post office?

Why has my application been refused?

Will I be able to pay the application fee over the phone?

Will my employer or another business be able to apply for a licence on my behalf?

I am self-employed. Will a business be able to pay the application fee on my behalf?

I have been to the post office and my application status shows 'Awaiting Documentation'. What does this mean?

I live aboard and will be unable to visit a post office in the UK - what are my options?

I won't be able to visit the post office within the next three months; could you extend the time?

I've tried to login to your site but it doesn't recognise my username or password. What's going on?

I have registered for an account but have not received the email to verify my account. What should I do?

My employer wants me to link with them. What does this mean?

Who should I contact when I need help?

Why can't I find myself on your Register of Licence Holders?

Why do I need to go to a post office?

For renewals, does the address history of an existing licence holder have to be inputted?

How do I check on the status of my application?

How do I make an application?

I currently hold a licence. What can I expect after I've registered?

I already hold an online account with you. Will I need to register for a new one?

I made some mistakes when filling in my application online; how do I correct these before I go to the post office?

How do I create a new online account?

What does 'Checks in Progress' mean?

What does 'Next Steps' mean?

My licence has been granted, but I haven’t received my badge

I have a new passport, but the SIA still has my old passport number on their system

I haven't received the validation e-mail for my new online account

Will I pass the criminality checks?

How long does it take to get my documents back?

I’m having problems creating an account