Research campaign

28 May 2019

We are about to start our annual customer insight survey. The survey, which is being conducted by IFF Research on our behalf, relates to your experience of our licence application process. IFF may contact you direct between Tuesday 28 May and the end of the survey in mid-June. We want your views on our services, what you like about our delivery, and how we can make things better. We will then analyse your feedback and take action to ensure that, where possible, we continue to meet customer needs and provide a modern and up-to-date service.​
You may receive a call from IFF Research asking you to take part in the survey. Please be reassured that this is genuine research, and we would really value your opinion.
IFF Research works to the guidelines set in the Market Research Society’s Code of Conduct. Interviews will be in complete confidence, and no individual person, organisation, or answers will be identifiable.
Further information:
  • The Security Industry Authority is the organisation responsible for regulating the private security industry in the United Kingdom, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001​. Our main duties are: the compulsory licensing of individuals undertaking designated activities; and managing the voluntary Approved Contractor Scheme.
  • For further information about the Security Industry Authority or to sign up for email updates visit The SIA is also on Facebook- this link opens in a new window (Security Industry Authority) and Twitter- this link opens in a new window (SIAuk).