We are committed to the principles of good regulation set out in the Regulators' Compliance Code, a statutory code of practice for regulators that came into effect in April 2014. The code provides a framework for how regulators should engage with those they regulate.
We have undertaken a self-assessment against the code and developed an action plan as a result.
Download the report from our self-assessment (download size: 372kb).
The key provisions of the code are listed below, along with some examples of how we work to those principles.
- Carry out their activities in a way that supports those they regulate to comply and grow. If the law is broken, prosecution is not our preferred option: we aim to encourage compliance with the law in the first instance and will do all we can to help organisations meet their obligations.
- Provide simple and straightforward ways to engage with those they regulate and hear their views. We engage with our stakeholders through consultation exercises, our website and social media, face-to-face meetings, events and other more informal interactions.
- Base their regulatory activities on risk. Our risk assessment criteria is focussed on protecting the public. We allocate resources based on the varying harms associated with the different sectors we regulate.
- Share information about compliance and risk. We share information with partners (e.g. the police and other law enforcement agencies; local authorities and other public bodies) in accordance with clear principles and within the limits of legislation.
- Ensure clear information, guidance and advice is available to help those they regulate meet their responsibilities and comply. We seek feedback on published guidance with a view to making it more useful and effective. For example easy-to-follow guidance on CCTV (in the form of a flowchart) and on body-cams was published after receiving feedback that this was an area of confusion for the private security industry.
- Ensure that their approach to their regulatory activities in transparent. We have service standards for our regulatory activities including issuing licences, answering enquiries, and handling complaints. These are monitored via key performance indicator that are published on our website.