Requests for Personal Data

Requesting personal information

You have the right to ask for all the information we have about you. This is called a ‘Subject Access Request’ in data protection legislation.

There is some information we may not be able to share with you. Some examples of this are:

  • Information that is also about other identifiable people
  • Information that might stop us preventing or detecting a crime if we were to share it

How to make a request for personal information

The best way to request information from us is to use the Contact Us form on this website to submit your request.

When you have gone to the form, please select 'General Enquiry' as the category and 'Freedom of Information/DPA subject access request' as the topic. You can then enter the details of your request and press ‘Submit’. Please include your full name, date of birth, address and contact details.

Go to the contact us form

This is the best way to submit your request because it will go straight to the right people to deal with it.

Other ways to submit your request

If you have registered for an SIA online account, you can send us a message from the ‘Contact the SIA’ page to ask us for information. If you do this, please say ‘Request for personal information’ at the start of your request so that we can make sure the right people can find it promptly.

You can send us an ‘Information Request form’ in the post. You can then send this to us at:

Freedom of Information
Security Industry Authority
PO Box 74957
London
E14 1UG

Download the information request form (download size: 25kb)

You can send a message or ask someone else to send us a message on your behalf using the ‘Contact Us’ page on our website asking us to call you. Please provide a telephone number and the best time to call you between 9am and 5pm. We will then aim to call you within 48 hours. Once you have answered some security questions we will need to ask, we will be able to take details of the information you are asking for and pass this on to the relevant person at the SIA. We will then respond in writing and call you to tell you when we have done this.

What will we do?

If we need to, we might contact you to request further information to confirm your identity or clarify the information you are requesting.

If we feel that the information you have asked for is exempt under data protection legislation, we will explain this to you when we respond to your request.

For information that we can share with you, we are required to provide this to you within one calendar month from the date you requested it.

Your other rights

You also have the right to ask us to:

  • change information you think is inaccurate
  • delete information we hold (the ‘Right to be Forgotten’)
  • limit what we use your personal data for
  • have your information moved to another provider (data portability)

You can read more about these rights in our privacy policy.

Go to our privacy policy