Licensing Site Accessibility

Accessibility statement for the SIA Security Licensing Services

This accessibility statement applies to the Security Industry Authority (SIA) STeP Service.

This service is run by the Security Industry Authority (SIA). The SIA is committed to making our digital services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

Technical information about the accessibility of this service

The service is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.0 and is partially compliant with WCAG version 2.1 AA standard

Non-accessible content

The content that is not accessible is outlined below with details of:

  • Focused links and buttons sometimes do not have enough contrast. This fails WCAG 1.4.11 AA (Non-text Contrast).”
  • Users are not warned of the duration of any user inactivity that could cause data loss. This fails 2.2.6 Timeouts (AAA)

Following end-user Accessibility testing of the SIA public facing STeP portal and Register of Licence Holders (ROLH) websites and the internal STeP CRM against WCAG 2.1 criteria, the areas identified for improvement are primarily the following:

  • A user’s ability to navigate when not using a keyboard,
  • Renaming some links to provide the user with clarity where they direct to
  • Users being warned of the duration of any user inactivity that could cause data loss.

Disproportionate burden

Not applicable.

How we tested this service

This service has been tested against the Web Content Accessibility Guidelines (WCAG) V2.0 and is currently being tested for compliance with WCAG V2.1 level A and level AA, and these tests have been carried out internally.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

What we are doing to improve accessibility

We plan to identify and fix issues incrementally as they are identified via a programme of quarterly maintenance releases.

Preparation of this accessibility statement

This statement was prepared on 11 September 2020. It was last reviewed on 11 September 2020.

This service was last tested to WCAG 2.0 in November 2015. Testing was carried out internally by the Security Industry Authority.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.

How to request content in an accessible format

If you need information in a different format contact us and tell us:

  • the parts of the service that you are having trouble using
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
  • Reporting accessibility problems with the SIA Security Licensing Service

    We are always looking to improve the accessibility of the SIA Security Licensing Service. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at

    Enforcement procedure

    If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).